FAQ

FREQUENTLY ASKED QUESTIONS

Do you have questions about Certification Templates products and services? We may have the answers right here. Find answers to Frequently Asked Questions about Certification Templates toolkit, document kit, manual, procedures, templates, forms, checklists & tools, and training kit product information, upgrades, licensing, and payment. Find your question below. If you still have questions or need assistance, please feel free to contact us.

The documents have been written to be applicable in organizations in all industries. However, the documentation is intended for small, medium, and large-sized organizations.
Yes – certification auditors, experienced in the requirements of certification bodies, participated in the development of our documentation.
Yes, all the mandatory documents are included + those that are not mandatory but are most commonly used.
As soon as the payment is approved, you will receive an email with the download link – you will be able to download the toolkit immediately. You can download the documents several times, but only within 48 hours.
The document templates are not 100% complete because they must be adapted to your organization’s needs – each document contains comments which specify where additional or organization-specific details must be supplied, what may be omitted, what is expressly required by the standard, etc. In other words, the templates are about 90% finished, while the remaining 10% can be adapted to your needs.
Each toolkit consists of items created using Microsoft Office and delivered in 2010 format so that they can be opened and edited by Microsoft Office 2010 and later. Most templates are Word documents but there are also Excel spreadsheets, PowerPoint presentations and Visio diagrams within the toolkit. Some products also include a Microsoft Project file containing a plan for the implementation, and this is reproduced in Excel for customers who don’t use the project.
TSelect the toolkit or document you would like to purchase, add it to the shopping cart and proceed to the payment page. You can pay via any major credit card including Visa, MasterCard, American Express, etc., as well as via PayPal and wire transfer.
Once your order is submitted and accepted you will be able to download your product straight away from our site. You will also receive an email that contains a link to a secure site where you will be able to download later if you choose to. Each product consists of a zip file containing the full set of document templates. Once downloaded, just unzip the file and your toolkit will be available for you to get started.
We currently have customers using our toolkits successfully in more than ninety countries including the USA, UK, UAE, Australia, Canada, South Africa, Indonesia, Germany, Ireland, Netherlands, Nigeria, Malaysia, China, India, Russia, Saudi Arabia, Switzerland, Eqypt and many more. Because the standards are international the requirements are the same in every country and we try our best to reflect regional variations where possible.
The toolkit will save you time because the documents you need to comply with the standard are already created and populated with meaningful content that is relevant to most organizations. So you have a huge head start compared to beginning with a blank page and a copy of the standard. Also, because the format of the documents and spreadsheets you will need to complete is already defined, you can concentrate on getting the contents exactly right for you without worrying too much about the structure.
To get the most out of implementing each of the standards, you will need to spend some time making the documents your own and reflecting your own specific organization, culture, technical infrastructure, geographical location(s) and applications. This is an essential part of making the standard work for you and the purpose of the toolkit is to guide you through this tailoring process. Full instructions on how to tailor the documents are included both within each document and in the comprehensive Implementation Guide.
No, what we provide is intended to be a complete documentation solution to help your organization to become certified as quickly and effectively as possible.
The payment providers we use have a variety of different ways to evaluate each credit card transaction and decide whether to accept it. This is outside of our control and sometimes you may find that a valid card is rejected on the first attempt. We would suggest that you check the details of the card including the registered address, number, expiry date, and CVV code and try again. If you still have no success you can contact us to discuss alternative methods of payment, the main one being bank transfer.
Yes, you will receive a confirmation email after you place your order.
We accept Visa, MasterCard, Discover, and American Express credit cards; bank wire transfer; company check; purchase order; or PayPal.
The credit card registration is done through a secure socket, so there is no risk for your credit card information, which is protected and cannot be intercepted.
Certification Templates offers a wide variety of training classes, covering everything from ISO and API QMS Auditor to Process Design. Our courses are held on a regular basis in public locations. In addition, all Certification Templates training courses are available for on-site training on a customizable basis worldwide.
If you require implementation assistance, training, or guidance to complete your project, then give us a call. We use a variety of technical writers and consultants, as well as specialized professionals to produce all of the policy and procedures content. These resources are available on a project basis to simplify the development and implementation of your customized content. It will be charged as a separate quote for add-on services.
All our online purchase products and downloads are delivered within 12 hours of purchase through FTP download upon registration. There are no physical shipments of any products.
For support, you can send us an e-mail to sales@certificationtemplates.com or call us at +1 (346) 701-5008 / +44 20 3322 9319
Your computer might not be supporting FTP download. In such cases download our products by method 2 for clicking the zip file link given to you via email.