Terms and Conditions

Acceptance of Terms and Conditions

Please read these Terms and Conditions carefully before using or obtaining any materials, information, products (or) services through www.certificationtemplates.com. By accessing our website or using our products or services you agree to be legally bound by these Terms and all terms, policies, and guidelines incorporated by reference in these Terms. If you do not agree with these Terms in their entirety, please restrain from using our services.


www.certificationtemplates.com (the "Website") offers products for sale (collectively the “Products”) and information on ISO, API, other management system, and quality management. The products and information are offered by Certification Templates Inc and its affiliates (collectively, “we” or “us”).

Access to and use of the website and the products are subject to any specific terms and conditions set forth on the individual pages within the website and these Terms and Conditions (collectively, the “Terms”), and all applicable laws and regulations, including laws and regulations governing copyright and trademark.

We reserve the right at any time to change any of the terms and conditions contained herein or any information contained on the website. Any such changes will appear on the individual pages of the website and/or on this screen. By using the Website, you agree in advance to accept any such changes.

Product Copyright and Use

All products are copyrighted materials which are protected under international copyright law. Purchase of the products gives you the following rights:

  • You may use the products as templates to create your own manuals, policies, procedures, and forms within one company indefinitely, an unlimited number of users. You may modify the Microsoft Word version of the products directly in order to create your own for use within one company.
  • You may save the products on a file server or a web server or any other electronic media for access by more than one person.

The Certification Templates Inc product(s) you order is/are copyrighted by Certification Templates Inc. You acknowledge and agree to respect copyright in our products by purchasing, downloading, copying or otherwise using (an) Certification Templates product(s). Except as provided for under this Licence Agreement, you may not reproduce, distribute or otherwise commercially exploit Certification Templates product(s).

Single-Company License (Multiple-Users)

Certification Templates products can only be bought for your company’s individual use and cannot be transferred to another company. If you wish to purchase (an) Certification Templates product(s) for multiple companies (if, for example, you are an ISO consultant or consultancy and wish to use for multiple clients) please contact us.

We sell three types of multiple-use license:

  1. 5 user-license per year
  2. 10 user-license per year
  3. Unlimited user-license per year

Please contact us for further information.


We use PayPal and Stripe to process all credit card and debit card payments.

Product Delivery Options

When payment has been completed, you will receive a confirmation email from Certification Templates with an invoice.

On order value more than $500, the product will be delivered via email in 48-72 hrs subject to payment confirmation and call verification.

Our products commencing for below $500 USD will be delivered via email in 24-48 hrs subject to payment confirmation.

We will use your information to verify your credit card details for your purchase, process your order and send you the products within the above mentioned timeline. We will also send you a receipt via email and we may use your telephone number for verification to contact you regarding your purchase.

If you have difficulties downloading or opening a document file, please send an email to support@certificationtemplates.com.

Returns Policy

Without prejudice to any right to terminate in the event of our breach of the sale contract, you may not cancel or terminate your order or the sale contract without our prior agreement in accordance with Clause 6. If you decide that you no longer require the products you have purchased and wish to cancel the sale contract, you should inform us via email within 7 days of purchase.

Due to the digital downloadable nature of our products, we shall not be obliged to agree to any cancellation of the sale contract, or give any refund of the price or other charges and any cancellation and refund will be at our sole and absolute discretion. For more details about Refund & Cancellation Policy, please click here.

Hold Harmless

By accessing our website and/or by purchasing the products you agree to hold us harmless from and against any and all claims, actions, and damages (including legal fees) resulting from your use of our products, your use of our website and the content of the products and website.

Limitation of Liability

Neither us nor any of our subsidiaries, divisions, affiliates, agents, representatives or licensor's shall be liable to you or anyone else for any loss or injury or any direct, indirect, incidental, consequential, special, punitive or similar damages arising out of your access or use of, or your inability to access or use, the Website, the products, or any materials, opinions or recommendations of third parties on the website.

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage. In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, our liability in such jurisdictions shall be limited to the extent permitted by law. You hereby waive any and all claims against us and our subsidiaries, divisions, affiliates, agents, representatives and licensor's arising out of your use of the website, the products, or any materials, opinions or recommendations of third parties on the website.

Force Majeure

You agree that we are not liable for any delays or failure in performance of any part of the services, from any cause beyond our control.


If one or more sections of the Terms are held unenforceable, then those sections will be removed or amended as little as necessary, so that the rest of the Terms will still be valid and enforceable.


You may not assign any of your rights under this agreement to anyone else. We may assign our rights to any other individual or entity at our discretion.

No Waiver

Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.

General Terms

The Terms apply to your use of the website, including all transactions you effect through the website. If a court finds any of the Terms to be unenforceable or invalid, the unenforceable or invalid Term will be enforced to the fullest extent permitted by applicable law and the other Terms will remain valid and enforceable. The Terms, together with our Privacy Policy and the items made a part of these Terms by reference, make up the entire agreement between us relating to your use of the website, and replaces any prior understandings or agreements (whether oral or written) regarding your use of the website.

Age Restrictions

The website as a whole is usable by persons of all ages, however purchases may only be completed by persons over the age of 18 (or over 21 in jurisdictions where this is the legal age of majority) or by persons under that age with the supervision of an adult. Certain content available on the website, where indicated, may be unsuitable for persons under the age of 18 (or under 21 in jurisdictions where this is the legal age of majority).

Website Availability

We do not undertake to make our website available at all times, and our website may be suspended or unavailable at any time for any reason without your consent or informing you, including (without limitation) due to problems with any underlying systems, maintenance, and change. Our website is provided on an “as is” and on an “as available” basis, and we do not promise that our website will be free from defects or faults, fit for any particular purpose, accurate, compatible, or of satisfactory quality. Certain parts of our website may be restricted to those persons who have registered for an account or purchased products from us.

Product Information

We may alter, add to and remove the range of products available, and the format and pricing for our products, at any time and from time to time without your consent or informing you, and we do not undertake to keep all products available at all times. Please note that products may remain referenced on the website for a short time before removal.

Virus Protection

It is not possible for us to guarantee that we can keep viruses and similar malicious software or code out of our website or products. You must ensure that you have adequate virus protection for your own computer systems that you use to access our website or open and read our products, and that you make frequent back-ups of your computer systems and data.



We may require you to register for an account to be able to order from us or to use any other products or services, or we may give you the option of registering for an account to manage your orders and facilitate future ordering by allowing you to save certain information, or to access and use other services on our website. Any registration for an account is at our sole discretion, and these website terms shall govern the registration.

Log-in Credentials

If we give you the option of setting or controlling your password, you must ensure that your password is strong, unique and kept secure. You must take good care of all usernames and passwords for your accounts, to prevent them from being stolen or used without your authority. It is recommended that you do not share your account details with anyone, particularly your username and password, and we shall have no liability for any losses or damages incurred as a result of your account details being shared by you. If you use a shared computer, it is recommended that you do not save your account details in your internet browser.

Use of Your Account

You must keep all your information in your account truthful, accurate, complete and up-to-date. You must use any functionality in your account to amend your information accordingly, and you must otherwise inform us promptly if any of your information becomes out of date. We may assume that all your information in your account is truthful, accurate, complete and up-to-date. Any use made of your account is deemed to be by you or with your authority, unless and until you notify us otherwise.

Unauthorised Use

We do not monitor accounts for unauthorised access or use. If you have reason to believe that your account details have been obtained by another without consent, or that there is any unauthorised use of your account, you should contact us immediately to suspend your account. Please be aware that due to the instantaneous nature of product delivery, pending or completed purchases cannot be cancelled.

Variation of Functionality

We may vary the content, facilities and functions of all accounts and services at any time and from time to time without notice to you.


We may at any time terminate or suspend your account or any services, or access to your account or any services, with or without notice to you. You may terminate your account at any time by notice to us, although note that your information and content relating to such account may be retained by us after such termination for as long as we determine, and our privacy policy details how we handle personal data.

Entire Agreement

These Terms and all documents incorporated into these Terms by reference constitute the entire Agreement between you and us and govern your use of Certification Templates, superseding any prior agreements between you and us (including, but not limited to, any prior versions of the Terms).


If you have any questions or concerns about our Terms, please email us at sales@certificationtemplates.com.